Idaho Falls, ID – The city’s Municipal Services Department, to include the treasurer’s office, utilities office, and credit office will be closed on Friday, September 30 for software upgrades. The offices will reopen on Monday, October 3.
Customers will not be able to make online utility payments beginning at 12:01 a.m. on Thursday, September 29 until 8:00 a.m. on Monday, October 3. Customers are encouraged to plan utility bill payments accordingly.
The process of upgrading the software began three years ago when city officials began evaluating software companies that could provide much-needed upgrades in the customer information, utility billing and financial management software. Cayenta was selected to provide a much more robust work management system, user interface, functionality and GIS (Geographic Information System) integration.
The city has been planning for and implementing the Cayenta system internally over the past two years and is now ready to launch the new program for its customers.
“The amount of time, expertise and work involved with this software implementation has been extensive,” states Idaho Falls Mayor Rebecca Casper. “Many of the employees involved with this project have pulled double duty for over a year now to make this happen. I can’t thank them enough for their dedication to this project,” adds Casper.
For customers, the new system will save time and effort by providing more payment options such as paperless billing, auto pay by credit card and payment by phone. Customers already enrolled in level pay – now known as budget billing – and auto pay by bank draft will automatically be enrolled in the same programs in the new system.
“The city’s former AS/400 software was written in-house over thirty years ago and has served the city well, but the antiquated system could no longer be updated to serve our increasing customer service and financial management needs,” states Thane Sparks, Chief Information Technology Officer. “While the majority of the changes will be recognized by staff on the back end, customers will see a difference in the appearance of their utility bills,” explains Sparks.
We appreciate the community’s patience during this transition,” states Municipal Services Director, Pamela Alexander. “In an effort to make the changes as seamless as possible for customers, we will have staff available 24/7 to answer billing questions or concerns,” adds Alexander.
The 24/7 customer service line can be reached at (208) 612-8430. Frequently asked questions can be reviewed online. Two videos to assist customers with registration and navigation for the new Customer Self-Service (CSS) portal will be made available on the website and the City of Idaho Falls’ and Idaho Falls Power’s social media pages next week.
Customers will be able to register for the new CSS web portal after October 3 by clicking on the Pay Your Bill link on the homepage of the city’s website or through the Idaho Falls Power webpage. Payment options can also be changed after October 3 by going online; contacting the utilities office, during regular business hours at (208) 612-8280; visiting City Hall at 308 Constitution Way; or via email at email@example.com.
Media Note: For more information or to schedule an interview with city staff, contact Public Information Officer, Kerry Hammon.
About Idaho Falls: Situated along the Snake River at the western edge of the world famous Rocky Mountains, Idaho Falls has all the features of big city living, but embraces a small town charm. Our skyline consists of the majestic Teton Mountain Range, and in our backyard is the world’s most famous national park – Yellowstone. As the regional center for healthcare, science & technology, shopping and entertainment, Idaho Falls is an attractive location for small and large businesses alike. Idaho Falls consistently finds itself listed in the top ten rankings of many prestigious magazines, newspapers and professional community research publications. Learn more on our website.