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1. How do I pay online?
2. How do I find out about your fiber optic services?
3. How do I open an account?
4. How do I set up a tour of your power plant?
5. How can I get a residential weatherization audit?
6. How can I find out about the ICUA Youth Rally?
7. Where does Idaho Falls get its electricity?
8. I am planning to do some digging in my yard. Do I need to have the lines in my yard located?
9. What is the biggest source of revenue for Idaho Falls Power?
10. When will Idaho Falls invest in wind energy?
11. What is the biggest expense in the Idaho Falls Power budget?
12. What is the number one cause of power outages in Idaho Falls?
13. Who do I call if one of my appliances is not working?
14. What energy efficiency programs do you offer for commercial accounts?
15. How do I get information to purchase an energy efficient appliance?

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1. What do I need to provide the city to get my utilities connected?

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1. Do I get a credit for the period of time when my power was out during the recent outage?
2. What do I need to do to get power to my new building?
3. How can I arrange for three-phase power?
4. I need a temporary power cut to do an upgrade to my service line (or trim trees), who do I call?
5. I have completed upgrades at my property and I need my power turned back on, who do I call?

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1. What do I need to do to get my utilities connected?
2. I am a landlord, how do I find out if power was taken out of my name?
3. How do I arrange for level pay or auto pay?
4. My family is having a tough time paying bills. What type of help is available?
5. I did not get a utility statement this month, what do I owe?
6. Who do I call about ways of lowering monthly utility bill?
7. What are the business hours for paying my bill?
8. Are online payments secure?
9. Where can I pay my utility bill?
10. When will Idaho Falls Power/City of Idaho Falls disconnect my electric service for an unpaid utility bill?
11. Will I receive a notification regarding a pending disconnection?
12. What can I do if I need more time to pay my bill?
13. Does Idaho Falls Power or the City of Idaho Falls offer energy assistance to pay a bill?
14. If I’m disconnected, will I be charged a disconnect fee?
15. If I’ve been disconnected, how can I reconnect electric service?