Emergency alerts and other notifications.
Customers can set up a payment extension to allow for an additional 15 days to pay the entire balance of a utility bill. Payment extensions must be set up prior to disconnection and only be requested by customers up to three times in a 12-month period. Payment extensions cannot be used back-to-back and must be set up through the Credit Office. The Credit Office is located at 308 Constitution Ave., or they can be reached by phone at 208-612-8285.
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We have several options for paying your bill. See Utility Payments to view your payment options.
Contact the City Utility Office at 208-612-8280 for information on Budget Billing, also called Level Pay. You must have lived at your place of residence for one year to be eligible. Auto-pay can be set-up through the utility billing office, or online in the customer portal. Please note that auto-pay set up with your credit card will be assessed a $4.50 fee by the credit card processor per transaction of $400 or less.
This option allows you to receive statements electronically, via email, rather than through the mail. One of the online payment options is recommended for those who enroll in Paperless Billing. Being enrolled in paperless billing will save $1.00 on each month's statement.
Any electric service account with a balance more than 30 days past due (or 45 days past its bill date) without an approved payment or medical extension will have their electric service disconnected. Customers will receive notification on their most current utility bill regarding any past due balances.
All disconnection notifications will be stated in red on the top and bottom of your most current City of Idaho Falls’ utility bill. It states, “Our records show your account is past due. If your account is not paid in full or payment extension processed, your service will be disconnected.” The bill will also indicate a pending disconnection date.
Idaho Falls Power collaborates with Eastern Idaho Community Action Partnership (EICAP) to offer Project Help, a program that helps qualified families pay their utility bills. This program, which is managed by EICAP, assists households with income less than 150 percent of the federal poverty level financial assistance towards a household’s heating bill in the form of a one-time payment. Find more information about this and other programs on their website at https://www.eicap.org/our-programs/family-services/. They are also located at 357 Constitution Way, Idaho Falls, ID. Their phone number is 208-522-5391.
Yes, all accounts disconnected for non-payment will be assessed a $25 disconnect fee. This fee pays for the extra costs the utility accrues due to a disconnect. This fee must be paid, along with your entire account balance, before electric service can be reconnected.
The customer must pay the entire account balance before electric service can be reconnected. Generally, once payment is made, most electric services can be reconnected within 5 minutes.