When will Idaho Falls Power/City of Idaho Falls disconnect my electric service for an unpaid utility bill?

Any electric service account with a balance more than 30 days past due (or 45 days past its bill date) without an approved payment or medical extension will have their electric service disconnected. Customers will receive notification on their most current utility bill regarding any past due balances.

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1. Where can I pay my utility bill?
2. What is Budget Billing/Level Pay?
3. How do I arrange for level pay or auto pay?
4. What is Paperless Billing?
5. What do I need to do to get my utilities connected?
6. I am a landlord, how do I find out if power was taken out of my name?
7. I did not get a utility statement this month, what do I owe?
8. Who do I call about ways of lowering monthly utility bill?
9. What are the business hours for paying my bill?
10. Are online payments secure?
11. When will Idaho Falls Power/City of Idaho Falls disconnect my electric service for an unpaid utility bill?
12. Will I receive a notification regarding a pending disconnection?
13. What can I do if I need more time to pay my bill?
14. Does Idaho Falls Power or the City of Idaho Falls offer energy assistance to pay a bill?
15. If I’m disconnected, will I be charged a disconnect fee?
16. If I’ve been disconnected, how can I reconnect electric service?