FAQs

What if I am physically unable to bring the autoload cart from my home to the curb?: If you are physically unable to bring the autoload cart from your home to the curb you can request a note from your Dr. stating that you cannot perform this task. Once the note is given to the Sanitation Division we will service the cart from outside your residence and return it after dumping. You can contact the Sanitation Division at 612.8491 to arrange delivery of Dr.’s note.

▼
Sanitation Division

1. Where do I place my autoload cart for pick up?: You can place the autoload cart curbside, or as close to the curb as possible. Placement shall be at least three feet from any obstruction, including mailboxes, trees, shrubs, building overhangs, and utility poles. Additionally, the autoload cart shall be placed in a location where there is unobstructed overhead clearance of at least fourteen feet and not blocked by parked vehicles.

2. What if I am physically unable to bring the autoload cart from my home to the curb?: If you are physically unable to bring the autoload cart from your home to the curb you can request a note from your Dr. stating that you cannot perform this task. Once the note is given to the Sanitation Division we will service the cart from outside your residence and return it after dumping. You can contact the Sanitation Division at 612.8491 to arrange delivery of Dr.’s note.

3. Do you offer different residential autoload cart sizes?: We do offer a smaller container if it is more convenient for your needs.

4. Can I get an additional autoload cart?: You can receive an additional cart for a fee of $9.45 a cart per month. Please contact the Sanitation Division at 612.8491 to arrange for delivery options.

5. What types of waste can I put in the autoload cart?: You can place all solid household waste and yard waste into the container. Do not put hot ashes, coals, or any other burning materials in the cart, as well as rocks, dirt or hazardous waste into the container.

6. What do I do if I have a large item that does not fit into the autoload cart?: If you have a large item that will not fit into the autoload cart please contact the Sanitation Division at 612.8491 to schedule a special pick-up.

7. Will you pick up anything that is placed outside the autoload cart?: We will not pick up any waste outside of the autoload cart. For large bulk items please contact the Sanitation Division for a special pick-up.

8. What can I do to decrease the amount of waste that goes into the autoload cart?: To help decrease the amount of waste that you are placing in the autoload cart you can utilize any of the 13 recycle bins located around the city.