Are online payments secure?
Simply put, Yes. The City of Idaho Falls has always secured online transactions when using your credit card. When logging into pay your bill, please verify that you are in fact at the HTTPS version of the login page. You'll notice that your session is secured when you have the green colored bar or secure lock (depending on your browser).

When you are making an online payment, you are actually no longer on the City's website, but on Payment Us. Finally, credit card numbers are not stored by us. The transaction occurs by Payment Us. The money is transferred from them to us and marks the amount paid to your account.

Show All Answers

1. Where can I pay my utility bill?
2. What is Budget Billing/Level Pay?
3. How do I arrange for level pay or auto pay?
4. What is Paperless Billing?
5. What do I need to do to get my utilities connected?
6. I am a landlord, how do I find out if power was taken out of my name?
7. I did not get a utility statement this month, what do I owe?
8. Who do I call about ways of lowering monthly utility bill?
9. What are the business hours for paying my bill?
10. Are online payments secure?
11. When will Idaho Falls Power/City of Idaho Falls disconnect my electric service for an unpaid utility bill?
12. Will I receive a notification regarding a pending disconnection?
13. What can I do if I need more time to pay my bill?
14. Does Idaho Falls Power or the City of Idaho Falls offer energy assistance to pay a bill?
15. If I’m disconnected, will I be charged a disconnect fee?
16. If I’ve been disconnected, how can I reconnect electric service?