UPDATE: 5:02 PM: There are currently less than 350 customers still without power. We are getting closer to having everyone's power restored. We are grateful for everyone's patience. As you can imagine this has been a really long day for our line crews, dispatch operators and communications team.
We apologize for the outages. We recognize it is an inconvenience. To expedite repairs we remind residents that equipment -- such as the mast/weather head or the meter base -- needing repairs are the responsibility of the homeowner. Residents are also responsible for tree limb removal because line crews must make necessary repairs and move to the next location to repair electrical lines.
UPDATE 3:00 PM: The line crews are making great progress. The tree crew came in to assist. But we still have hundreds of individual outages. These are very localized and complicated as they involve downed trees and downed lines. The crews have to visit each location. We are moving crews as efficiently as we can through the system. We appreciate everyone's patience and apologize for the inconvenience.
UPDATE 8:23 AM: Good morning! Wet heavy snow on trees with leaves is pushing trees into lines and causing outages scattered throughout town. Crews have been out working since 3:30 a.m. These types of outages take longer to restore due to the random nature of the outages - they have to visit each outage location. We appreciate your patience. Our phone lines continue to be overwhelmed. We encourage you to either private message our Facebook page with your outage location or log it in on the website using the outage reporting option. We will be working on restoration most of the day. Thank you for your patience! SAFETY NOTE: please stay away from any downed lines or trees in lines.
Original Notice: We have multiple outages scatter throughout the Idaho Falls area due to heavy snow fall. We have all available personnel out working to restore power as soon as possible. Due to the wide variety of outage locations, we currently do not have restore times. Line crews are restoring power issues as they come in as fast as possible. We are asking residents to have patience as our crews work to restore power.
Updates will be posted on this notice as well as on the Idaho Falls Power Facebook page.