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City of Idaho Falls News

Posted on: January 10, 2022

Scammers Targeting Utility Customers

Fraud Alert

(Idaho Falls, ID) – Unfortunately, Idaho Falls Power customers are not immune from being targeted by utility scams and over the last couple of days, we’ve received multiple calls from customers regarding these scams.

Currently, calls are being made to utility customers claiming to be Idaho Falls Power and threatening to disconnect service unless payment for past due balances on their utility account are received. Please be aware that Idaho Falls Power and the City of Idaho Falls Utility Office do not call and threaten to disconnect services if payment is not made immediately. Any disconnect notice is printed in red ink on the customer’s most current utility bill.

Here are a few other tips to keep in mind when you receive these calls:

  1. If the caller is demanding immediate payment or requesting purchase of a prepaid credit card to make a payment, it’s a scam.
  2. If the caller says payment must be taken over the phone, it’s a scam.
  3. If the caller cannot offer payment options, it’s a scam.
  4. If you are unsure about whether you owe money to the City of Idaho Falls for utilities, hang up and call the utilities office at (208) 612-8280 or the Idaho Falls Power office at (208) 612-8430.
  5. Be cautious about providing any personal or financial information over the phone if you have not solicited the phone call.  

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 Media Note: For more information or to schedule an interview with city staff, contact Bud Cranor at 208-612-8306 or at bcranor@idahofallsidaho.gov.

About Idaho Falls Power:  Idaho Falls Power is a municipal electric utility serving the corporate city limits of Idaho Falls, Idaho. The City has operated the utility continuously since its establishment in 1900. Learn more on our website.

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