Utility Payments

The City of Idaho Falls offers various ways to pay utility bills. See the methods below on how to make a utility payment. All card related utility payments include a processing fee.

Online Payments

Customer Service Portal

Customers may add as many payment methods as desired, make updates/changes to their payments, view past payments, and see the current invoice.

Using a credit or debit card, log in to the customer service portal and make a one time payment or make a one time payment without an Online Profile. Includes card processing FEE. $650 maximum payment/transaction.

Auto-Pay

Payment will automatically occur on the statement's due date and pay the balance on the statement - different from Recurring Payment. See below for payment methods. Sign up through the customer service portal.

Recurring Payment

Similar to Auto-Pay in that payment will automatically occur each month, but Recurring Payment allows the account holder to choose a specific day to make the payment, and to choose the amount to pay - different from Auto-Pay. See below for payment methods. Sign up through the customer service portal.

Auto-Pay and Recurring Payment Methods:

  1. ACH - NO FEE. Set up by providing a routing number and account number of a checking account. Funds automatically pulled from checking account and applied as a utility payment on statement due date (Auto-Pay) or selected payment date (Recurring Payments). No maximum payment/transaction.
  2. Credit Card - Includes card processing FEE. $2500 maximum payment/transaction.
  3. Debit Card - Includes card processing FEE. $2500 maximum payment/transaction.

Phone Payments

Call 1-855-594-0612

This option will allow you to pay your bill with a credit or debit card. You'll also be able to check your account balance, bill due date, and the amount of your most recent payment. Includes card processing FEE. Please have account number on hand to make the first phone payment. If desired, customers may save their information so the next time they call the system will recognize the phone number and automatically pull up the account and payment information. The customer may then simply choose to make a payment.

In-Person Payments

There are multiple locations to visit to pay utility bills.

City Hall - 308 Constitution Way, Idaho Falls 83402

  1. Treasury Department Front Desk - Open 8:00am-5:00pm, Monday through Friday (excluding holidays). Make payments with credit or debit card, cash, or check. City Hall West Parking Lot Kiosk
  2. Drop Box - Located in west parking lot of City Hall. Open 24 hours. Make payments with CHECK ONLY. Must include stub from utility bill received in the mail.

Kiosks

Make payments with credit or debit card, cash, or check. Please have account number on hand to make a payment.

  1. City Hall Utility Department, 308 Constitution Way, Idaho Falls 83402, Open 24 hours.Idaho Falls Power Building Kiosk Entrance
  2. City Hall Treasury Department, 308 Constitution Way, Idaho Falls 83402, Open 8:00am-5:00pm, Monday through Friday (excluding holidays).
  3. Idaho Falls Power Building, 140 S Capital Avenue, Idaho Falls 83402 (across from Library), Open 8:00am-5:00pm, Monday through Friday (excluding holidays).

Mail Payments

Make payment by CHECK ONLY. Please include bill stub received in the mail before mailing in payment. Address envelope to:

City of Idaho Falls Treasury Department

PO Box 50220

Idaho Falls, ID 83405

Bank Bill Pay

Contact your bank to see about setting up bill payments through their system.

Pay by Text

Sign up through the customer service portal.

What is Paperless Billing?

This option allows you to receive statements electronically, via email, rather than through the mail. One of the online payment options is recommended for those who enroll in Paperless Billing. Being enrolled in paperless billing will save $1.00 on each month's statement.

What is Budget Billing?

Budget Billing, also known as Level Pay, is a payment plan to even out a customer's monthly billings. Under the program, the previous 12 months electricity usage is figured at the rate estimate to be in effect, other applicable utility charges (ex. water, wastewater, sanitation, fiber, etc.) are added, the sum is divided by 12 to arrive at an average monthly cost to be paid each month.

Budget Billing DOES NOT LOWER one's utility bill. It does provide one method to better budget utility expenses. A customer will know in advance how much is expected to pay each month which will help level out the larger winter or summer bills. Budget billing is adjusted annually.

Budget Billing can be set up on automatic payments for a customer's convenience. Contact the City Utility Office at 208-612-8280 to sign up for Budget Billing. You must have lived at your place of residence for one year and have a zero balance at time of sign up to be eligible.