City of Idaho Falls Employee Benefits

*NEW Benefits Guide for the employee benefits for 2022-2023.


Pacific Source has a dedicated customer service phone line and email just for City of Idaho Falls employees:

Customer Service:  1-866-833-1960

Email:  CityofIFCustomerCare@pacificsource.com

Website:  https://pacificsource.com/

As always, the HR Department is here to help you navigate and answer any questions you may have.

  • Ryan x167
  • Carla x248
  • Eilene x106
  • Julie x162 

Employee Navigator--Your Online Benefits Portal

Click on the Employee Navigator Portal  and register for your account if you haven't already.  You can make changes and/or confirm your benefits here!  User name is usually your City email.

Here is a Tip Sheet to help you navigate, but you can always contact any member of the HR Department Team for assistance.

Insurance Premiums for 2022-2023

  1. Insurance Premiums for 2022-2023 FINAL
  2. Insurance Premiums for 2021-2022

*Please note that the City's contribution to the HSA will remain at $1,750.

Summaries of Benefits and Coverage for 2021-2022

  1. Benefits Summary for HSA
  2. Benefits Summary for PPO with $1000 Deductible
  3. Benefits Summary for PPO with $2000 Deductible
  4. Benefits Summary for Vision

Prescription Drug Information

  1. Idaho Drug List 2021
  2. Idaho Drug List 2022

Medical or Vision Claim Form for Pacific Source

  1. Pacific Source Medical or Vision Claim Form 2022-2023

EEOC Notification, Group Health Plan Notice, CHIP Notification, and Exchange Notice

  1. 2022 EEOC Wellness Notification
  2. 2022 Group Health Plan Notices for Plan Participants
  3. CHIP notice 2022
  4. Exchange Notice
  1. Accident Policy
  2. Critical Illness Policy

Accident Policy

Below are the Accident Policy and Claim Form

  1. Accident Claim Form 2021-2022
  2. Accident Policy Brochure 2021-2022
  1. PERSI
  2. PERSI Choice 401k
  3. Nationwide 457(b)
  4. VALIC

Learn more about your PERSI retirement!  See the handbook below or register for the Ready!, Set!, Go! Workshops.

  1. PERSI Member Handbook
  2. Workshops From PERSI
  3. Registering For a PERSI Workshop